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Start giftingMastering Communication at Work, Second Edition
This audiobook uses AI narration.
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Learn moreExcellent communicating skills have always been crucial to success in leadership and management roles—and that's one of the reasons the first edition of this book, Mastering Communication at Work, has been an international bestseller taught at universities and referred to by leading CEOs. In the years since it was first published, it's been the go-to "communication playbook," helping leaders develop strategic responses and communication tactics with clear, actionable advice.
What's changed in the last ten years? Well, nothing—and everything. The fundamentals of effective communication are the same, as are many of the challenges leaders face, generation after generation. What has changed, however, is how some of the fundamentals and challenges are applied and met in today's world—both real and virtual, in remote and on-site working environments.
Mastering Communication at Work, Second Edition features an essential new chapter on remote team communication along with additional content on equitable leadership and updated case studies. Throughout, you'll find practical, hands-on advice and strategies that can help you reach your potential when preparing for big conversations and important presentations, help you reduce everyday stress, and improve your organization's performance at every level.
Dr. Ethan F. Becker is president and senior coach/trainer for the Speech Improvement Company, the oldest communication coaching and training firm in America. He has worked with Apple, IBM, Canon, the New York Giants, the FBI, Harvard University, and other clients across the globe.
Jon Wortmann is an executive coach, speaker, and trainer on leadership and communication. Trained at Harvard, he has consulted with global educational, nonprofit, startup, and Fortune 500 organizations.
Kitty Kelly is a narrator, voice-over artist, and actress from London, with a degree in drama and theater arts from the University of Birmingham. She also received professional acting training at Drama Studio London. Since graduating from drama school, she has narrated audiobooks for well-known publishers such as HarperCollins, Bolinda, and Scribd, plus independent authors. Her favorite thing about audiobook narration is being able to play the parts that she would never normally get cast as on stage. She loves creating distinctive voices that reflect the characters' personalities and has a good ear for learning new accents. Kitty has a naturally conversational and candid reading style, and likes to establish a sense of familiarity with the listener, so she began her career narrating chick lit, rom-coms, and romance. Thanks to her versatile sound, she now has a wider repertoire, including romantic suspense, historical fiction, mysteries/thrillers, memoirs, and kids books, and would love to try even more genres, particularly self-help books and teen fiction.